General Terms and Conditions – Services & Rental

1 – Scope of application

These general conditions govern the equipment hire and the services offered by ILIADE. Any reservation implies unreserved acceptance of these conditions.

2 – Reservation

Any reservation must be made in writing (email accepted) and becomes firm after:

• return of the approval form (quote / rental form);
• payment of thedeposit ;
• deposit of the security deposit cheque (or guarantee), where applicable.

3 – Ownership & use

In all cases, the rented equipment remains the exclusive and non-seizable property of ILIADE. The customer does not have the right to assign, sub-let, lend or transfer all or part of the equipment to a third party, in any capacity whatsoever.

The customer is prohibited from making any superficial or substantial modification to the equipment. The addition of stickers, labels, markings, or any other element by the customer will give rise to a reconditioning charge. The same applies if the customer removes or masks the existing markings.

4 – Equipment availability

In case of unavailability of the equipment at the scheduled time (late/non-conforming return, breakdown of the previous customer, etc.), ILIADE undertakes, subject to availability, to replace the missing item(s) with an item of equivalent or superiorquality, invoiced at the same price as the missing item.

5 – Duration, collection/return & delays

The rental form indicates the departure and return dates/times. Any exceeding of these timings by more than one hour is counted as a 24-hour day, without taking into account whether the equipment was used or not.

Beyond a delay ofone working day of lateness, ILIADE reserves the right to proceed with thecashing of the deposit cheque left by the customer, without prejudice to the sums remaining due.

In case of cashing, upon the return of the equipment and after settlement of the initial invoice (plus late-payment penalties), the deposit will be refunded 30 days later.

Any return after the scheduled date entails the customer's liability for the damages suffered by ILIADE and its clientele: the customer must pay, in addition, at least one day of rental at the standard non-discounted rate. Any return before the scheduled date is invoiced according to the conditions of the initial order.

6 – Condition, breakdowns, missing items, cleaning

• Any equipment and accessory that is damaged, deemed irreparable or missing is invoiced on the basis of the retail price including VAT or, failing that, the recommended public supplier price, at its new value including VAT and including transport costs.
• Any equipment returned with a breakdown (total or partial), for any reason whatsoever, will be subject to a repair and reconditioning quote, including in particular the outward/return transport costs to the supplier, the management and follow-up costs by ILIADE. The customer will then choose to pay the quote, or to reimburse the equipment in accordance with the previous point.
• The equipment must be returned clean, reconditioned with its accessories. Unless otherwise indicated, any equipment returned outside its packaging, badly folded, not associated with its accessories, dirty or requiring staff intervention for reconditioning will give rise to invoicing.
• In all cases giving rise to invoicing for non-conforming return, ILIADE will retain the equipment and the deposit until full payment of the final invoice.

7 – Liability & safety

The customer, in their capacity as bailee, assumes full responsibility for the equipment from the moment it leaves our premises or on its delivery until its return. They shall ensure compliance with safety conditions at their event, both for the public and for their staff.

The customer must use the equipment in accordance with its intended purpose. They declare that they are competent to use it and to surround themselves with people competent to do so, the equipment being able to be delivered with or without instructions. The liability of ILIADE cannot be engaged following improper or non-functioning linked to the customer's lack of know-how, the addition of incompatible equipment, improper installation or improper connection.

8 – Insurance & claims

The customer must declare to their insurance the rental of the goods up to five (5) times the amount of the quote in order to assert their civil or professional liability, whatever the cause or nature.

The customer is responsible for any risk of bringing their civil liability into play in respect of any damage caused by the equipment or any use while the equipment is in their custody (loss, theft, damage…). ILIADE will in no way intervene in the settlement of a claim between the customer and their insurance.

In case of a claim, the customer must transmit, by hand against signed receipt or by registered mail with acknowledgement of receipt, within 48 hours (or at the latest on the scheduled return date), a detailed declaration and, in case of theft, the original of the receipt of the complaint filed established by the competent authorities.

9 – Communication & image rights

ILIADE reserves the right to use and to cite, on any communication medium, the event or the rental carried out on behalf of its customer, who also authorises the taking of photos and/or videos. No right, fee, compensation or remuneration may be requested in this respect.

10 – Associated services

In addition to the “counter” rental offer (collection/return on our premises), the customer may subscribe to services intended to assist them in their operation: delivery, assembly, training, maintenance, animation, dismantling, cleaning, collection, etc. These services are invoiced at the rate in force at the time of the reservation.

Subscription to one or more services in no way releases the customer from their responsibilities and commitments. No claim will be accepted, in particular in case of force majeure; furthermore, ILIADE cannot be held responsible for any delivery delay of less than 2 hours, the timings being given as a guide.

11 – Cancellation

• La réservation devient ferme au retour du devis signé (« Bon pour accord »), au versement de l’acompte et, le cas échéant, au dépôt du chèque de caution : la date est alors bloquée pour le client et refusée à d’autres clients.
• En cas d’annulation du fait du client, dès la signature du devis, l’acompte versé reste acquis à ILIADE, même en cas d’annulation le lendemain.
• En cas d’annulation du fait du client à moins d’un mois avant la date de l’événement, la facture reste due in full.
• Une annulation due à une décision personnelle ou à la météo reste une annulation du fait du client ; un report à une autre date peut être proposé, sous conditions et selon les disponibilités de ILIADE, sans remboursement.
• En cas d’impossibilité d’effectuer l’événement sur décision des autorités, les sommes versées sont reportées sur une nouvelle date ou, à défaut, remboursées, à l’exception des sommes déjà engagées par ILIADE dont la preuve sera apportée (TVA sur encaissements, consommables, frais de déplacement, etc.).
• Les photos jointes aux devis sont des exemples d’inspiration tirés de nos réalisations, sans valeur contractuelle.

12 – Right of withdrawal

For consumers, the right of withdrawal does not apply to leisure services to be provided on a specific date or during a specific period (Article L221-28 of the French Consumer Code). Rentals and services linked to a determined event date are therefore not eligible for the withdrawal period.

13 – Droit applicable, médiation & juridiction

Les relations entre ILIADE et son client sont soumises à la loi française. En cas de litige, le client adresse d’abord une réclamation écrite à ILIADE afin de rechercher une solution amiable.

Médiation de la consommation : conformément aux articles L611-1 et suivants du Code de la consommation, le client consommateur peut recourir gratuitement au médiateur de la consommation AME CONSO, 11 place Dauphine, 75001 Paris, www.mediationconso-ame.com, dans un délai d’un an à compter de sa réclamation écrite restée sans réponse satisfaisante.

Juridiction : le client consommateur peut saisir, à son choix, l’une des juridictions territorialement compétentes en vertu du Code de procédure civile ou celle du lieu où il demeurait au moment de la conclusion du contrat ou de la survenance du fait dommageable (article R631-3 du Code de la consommation). Pour un client professionnel, dans la mesure permise par la loi, tout différend relève de la compétence exclusive des juridictions du ressort de Toulon.

14 – Miscellaneous provisions

• Proof : electronic exchanges (emails) constitute proof between the parties.
• Partial nullity : the nullity of a clause does not affect the validity of the others.
• Acceptance : these conditions are deemed accepted upon signature of the quote/rental form.

15 – Modalités de paiement

Les sommes dues se règlent par virement bancaire, par carte bancaire, in espèces dans la limite fixée par l’article D112-3 du Code monétaire et financier (1 000 € lorsque le client a son domicile fiscal en France ou agit pour son activité professionnelle), ou par chèque à l’ordre d’ILIADE.

Afin de permettre la vérification de son encaissement, aucun chèque n’est accepté à moins de quatorze (14) jours de la date de l’événement ; passé ce délai, le règlement s’effectue par virement, par carte bancaire ou en espèces dans la limite indiquée ci-dessus. Cette règle ne concerne pas le chèque de dépôt de garantie (caution), remis à la réservation et non encaissé, sauf dans les cas prévus aux articles 5 et 6.

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