General Terms and Conditions – Services & Rental

1 – Scope of application

These general conditions govern the equipment hire and the services offered by ILIADE. Any reservation implies unreserved acceptance of these conditions.

2 – Reservation

Any reservation must be made in writing (email accepted) and becomes firm after:

• return of the approval form (quote / rental form);
• payment of thedeposit ;
• deposit of the security deposit cheque (or guarantee), where applicable.

3 – Ownership & use

In all cases, the rented equipment remains the exclusive and non-seizable property of ILIADE. The customer does not have the right to assign, sub-let, lend or transfer all or part of the equipment to a third party, in any capacity whatsoever.

The customer is prohibited from making any superficial or substantial modification to the equipment. The addition of stickers, labels, markings, or any other element by the customer will give rise to a reconditioning charge. The same applies if the customer removes or masks the existing markings.

4 – Equipment availability

In case of unavailability of the equipment at the scheduled time (late/non-conforming return, breakdown of the previous customer, etc.), ILIADE undertakes, subject to availability, to replace the missing item(s) with an item of equivalent or superiorquality, invoiced at the same price as the missing item.

5 – Duration, collection/return & delays

The rental form indicates the departure and return dates/times. Any exceeding of these timings by more than one hour is counted as a 24-hour day, without taking into account whether the equipment was used or not.

Beyond a delay ofone working day of lateness, ILIADE reserves the right to proceed with thecashing of the deposit cheque left by the customer, without prejudice to the sums remaining due.

In case of cashing, upon the return of the equipment and after settlement of the initial invoice (plus late-payment penalties), the deposit will be refunded 30 days later.

Any return after the scheduled date entails the customer's liability for the damages suffered by ILIADE and its clientele: the customer must pay, in addition, at least one day of rental at the standard non-discounted rate. Any return before the scheduled date is invoiced according to the conditions of the initial order.

6 – Condition, breakdowns, missing items, cleaning

• Any equipment and accessory that is damaged, deemed irreparable or missing is invoiced on the basis of the retail price including VAT or, failing that, the recommended public supplier price, at its new value including VAT and including transport costs.
• Any equipment returned with a breakdown (total or partial), for any reason whatsoever, will be subject to a repair and reconditioning quote, including in particular the outward/return transport costs to the supplier, the management and follow-up costs by ILIADE. The customer will then choose to pay the quote, or to reimburse the equipment in accordance with the previous point.
• The equipment must be returned clean, reconditioned with its accessories. Unless otherwise indicated, any equipment returned outside its packaging, badly folded, not associated with its accessories, dirty or requiring staff intervention for reconditioning will give rise to invoicing.
• In all cases giving rise to invoicing for non-conforming return, ILIADE will retain the equipment and the deposit until full payment of the final invoice.

7 – Liability & safety

The customer, in their capacity as bailee, assumes full responsibility for the equipment from the moment it leaves our premises or on its delivery until its return. They shall ensure compliance with safety conditions at their event, both for the public and for their staff.

The customer must use the equipment in accordance with its intended purpose. They declare that they are competent to use it and to surround themselves with people competent to do so, the equipment being able to be delivered with or without instructions. The liability of ILIADE cannot be engaged following improper or non-functioning linked to the customer's lack of know-how, the addition of incompatible equipment, improper installation or improper connection.

8 – Insurance & claims

The customer must declare to their insurance the rental of the goods up to five (5) times the amount of the quote in order to assert their civil or professional liability, whatever the cause or nature.

The customer is responsible for any risk of bringing their civil liability into play in respect of any damage caused by the equipment or any use while the equipment is in their custody (loss, theft, damage…). ILIADE will in no way intervene in the settlement of a claim between the customer and their insurance.

In case of a claim, the customer must transmit, by hand against signed receipt or by registered mail with acknowledgement of receipt, within 48 hours (or at the latest on the scheduled return date), a detailed declaration and, in case of theft, the original of the receipt of the complaint filed established by the competent authorities.

9 – Communication & image rights

ILIADE reserves the right to use and to cite, on any communication medium, the event or the rental carried out on behalf of its customer, who also authorises the taking of photos and/or videos. No right, fee, compensation or remuneration may be requested in this respect.

10 – Associated services

In addition to the “counter” rental offer (collection/return on our premises), the customer may subscribe to services intended to assist them in their operation: delivery, assembly, training, maintenance, animation, dismantling, cleaning, collection, etc. These services are invoiced at the rate in force at the time of the reservation.

Subscription to one or more services in no way releases the customer from their responsibilities and commitments. No claim will be accepted, in particular in case of force majeure; furthermore, ILIADE cannot be held responsible for any delivery delay of less than 2 hours, the timings being given as a guide.

11 – Cancellation

• In case of cancellation by the customer, at the latest 15 days before the collection or delivery date, all the deposits paid or due remain acquired by ILIADE, with a minimum.
• In case of cancellation by the customer less than 15 days before the collection or delivery date, the invoice remains due in full.
• In case of impossibility to carry out the event by government decision, the sums paid will be refunded, with the exception of the sums already committed by ILIADE for which proof will be provided (VAT on receipts, consumables, travel expenses, etc.).

12 – Right of withdrawal

For consumers, the right of withdrawal does not apply to leisure services to be provided on a specific date or during a specific period (Article L221-28 of the French Consumer Code). Rentals and services linked to a determined event date are therefore not eligible for the withdrawal period.

13 – Applicable law & jurisdiction

Relations between ILIADE and its customer are subject to French law. For any dispute relating to the interpretation and execution of these conditions, after attempting amicable resolution, the court of Toulon shall have sole jurisdiction.

14 – Miscellaneous provisions

• Proof : electronic exchanges (emails) constitute proof between the parties.
• Partial nullity : the nullity of a clause does not affect the validity of the others.
• Acceptance : these conditions are deemed accepted upon signature of the quote/rental form.

---