General Terms of Use – Digital tools & Customer area

Last updated: 29 November 2025
These GTU govern the access and use of thecustomer area and digital tools (budget, guests, seating plan, room plan, moodboard, timeline, interactive guide, etc.) operated by ILIADE.
The rules related topurchase (price, payment, withdrawal, delivery, returns, guarantees) are defined in the Terms of Sale.

Legal information

Company name
ILIADE
Form
SAS
Management
Tourette Camille
SIRET
911 049 799 00016
Intra-Community VAT
FR03911049799
RCS
Toulon
Capital
€100
Address
12 boulevard Maréchal Leclerc – 83320 Carqueiranne – France
Contact
Website
https://iliadecreation.fr
Mediation
AME CONSO – Approved consumer mediator
Competent service for disputes between Iliade Création and a consumer.
Access the mediator's website
Après démarche écrite préalable auprès de notre service client restée sans réponse satisfaisante, le consommateur peut saisir AME CONSO dans un délai d’un an à compter de cette réclamation.
Postal address: AME CONSO, 11 place Dauphine – 75001 Paris
European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr
Networks

1 – Subject & scope

These GTU define the terms of access and use of the platform (website, customer area, digital tools) made available by ILIADE, as well as the rights and obligations of the parties.

2 – GTU / GTC articulation (anti-conflict)

The GTU govern theuse of the platform (account, access, availability, backups, licence, IP, etc.). The GTC govern thepurchase (price, payment, withdrawal, delivery/access, returns, guarantees).

In case of contradiction:

  • the GTC prevail for everything concerning the act of purchase;
  • the GTU prevail for everything concerning access and use of the tools / customer area.

3 – Definitions

  • Platform : the website, the customer area and the digital tools.
  • User : any person using the platform, with or without an account.
  • Account : personal area protected by identifiers.
  • Digital tools : features (budget, guests, seating plan, moodboard, timeline, checklists, etc.).
  • User data : information, content, files entered/imported by the user.

4 – Account creation & access

Access to certain tools requires the creation of an account. The user undertakes to provide accurate information and to keep this information up to date.

5 – Description of services

The tools constitute supports for organisation, planning and inspiration. The estimates and indicators are indicative and do not constitute a guarantee of results.

6 – Rules of use

It is in particular prohibited to:

  • share/resell an access or an account,
  • attempt to access the data of other users,
  • import illicit content,
  • scrape massively, decompile or circumvent protections.

7 – Data entered

The results depend on the data entered. The user remains solely responsible for the accuracy and for the necessary authorisations (e.g. guest data).

8 – Backup & data loss

The user is invited to export their information regularly. Except in cases of gross negligence/wilful misconduct, ILIADE cannot be held responsible for a total/partial loss of data.

9 – Availability & maintenance

Interruptions may occur (maintenance, updates, incidents). No uninterrupted access is guaranteed.

10 – Security & identifiers

Identifiers are personal and confidential. Any use of the account is deemed to be carried out by the user, unless proven otherwise.

11 – Intellectual property

The platform and its contents are protected. A personal, non-exclusive and non-transferable licence is granted for the user's private use, according to the access rights.

12 – User content

The user guarantees that they have the necessary rights/authorisations on the content imported and indemnifies ILIADE against any third-party recourse.

13 – Third-party services

The platform may use third-party suppliers (host, email, payment, etc.). Each operates under their own responsibility.

14 – Liability

The tools are provided “as is”. Except in cases of gross negligence/wilful misconduct, the liability of ILIADE is limited to the extent permitted by law.

15 – Suspension / termination

In case of breach of the GTU, abusive use or fraud, ILIADE may suspend or terminate access.

16 – Personal data & cookies

Policy: Privacy policy. GDPR contact: contact@iliadecreation.fr.

17 – Claims & mediation

In case of persistent disagreement, the consumer may have free recourse to a mediator:

AME CONSO – Approved consumer mediator
Competent service for disputes between Iliade Création and a consumer.
Access the mediator's website
Après démarche écrite préalable auprès de notre service client restée sans réponse satisfaisante, le consommateur peut saisir AME CONSO dans un délai d’un an à compter de cette réclamation.
Postal address: AME CONSO, 11 place Dauphine – 75001 Paris
European Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr

18 – Applicable law

French law. Disputes: competent courts of the jurisdiction of Toulon, subject to the applicable mandatory rules.

19 – Miscellaneous provisions

  • Proof : logs/electronic exchanges are authoritative.
  • Partial nullity : one clause does not affect the others.
  • Modification : possible update at any time, applicable from the date indicated.